top of page

SHIPPING & RETURNS

SHIPPING POLICY

At OTK Unlimited, we strive to ensure that your orders are processed and shipped promptly and efficiently. Below you will find detailed information about our shipping policy, including shipping methods, costs, and delivery times.

Shipping Locations​

Domestic Shipping:

 

  • We ship to all states within the USA, except California.

 

  • International Shipping: We ship to 180 different countries worldwide.

Shipping Methods and Carriers​

Domestic Shipping:

 

  • Standard Shipping:

    • We offer free standard shipping on all domestic orders. We use USPS as our carrier.

 

 

  • International Shipping:

    • Priority Mail International: Average cost $40.91 - $74.60.

    • Priority Mail Express International: Average cost $55.49 - $61.60.

    • We use USPS as our carrier for international shipments.

Processing Time​

  • All orders are processed within 1-2 business days.

Delivery Time

  • ​Domestic Delivery Time:

    • 3 - 5 business days.

 

  • International Delivery Time:

    • Priority Mail International: 6 - 10 business days.

    • Priority Mail Express International: 3 - 5 business days.

Order Tracking

  • ​Domestic Orders: Tracking numbers will be emailed to you once your order has been shipped.

 

  • International Orders: Customers will fill out their shipping details with USPS to receive tracking information.

Handling Fees​

  • There are no additional handling fees for any orders.

Shipping Restrictions​

  • Currently, there are no restrictions on shipping specific items.

Handling of Lost or Damaged Packages​

  • For policies regarding lost or damaged packages, please refer to our Return & Exchange Policy.

Signature Requirements​

  • Signature requirements for deliveries will depend on the value of the package shipped.

Special Shipping Instructions

  • ​We do not offer special wrapping or gift packaging options.

Return Shipping​

  • For return shipping policies, please refer to our Return & Exchange Policy.

Contact Information​

For any questions or concerns regarding shipping, please refer to our previous policies.We are committed to providing you with the best possible service and ensuring that your order arrives on time and in excellent condition. If you have any further questions or require assistance, please do not hesitate to contact our customer care team at support@otkunlimited.com or call us at 903-871-5044.Thank you for choosing OTK Unlimited. We appreciate your business and look forward to serving you.

RETURN & EXCHANGE POLICY

Return Policy

At OTK Unlimited, your satisfaction is our top priority. We are committed to providing high-quality outdoor gear and equipment, and we understand that sometimes you may need to return an item. Our return policy is designed to ensure a hassle-free experience for you.

​

​

Return Period

 

You may return most new, unopened items within 15 days of delivery for a full refund. Items must be in their original condition and packaging to qualify for a return.

​

​

Return Shipping Costs

 

The buyer is responsible for return shipping costs. If the return is a result of our error (you received an incorrect or defective item), we will cover the return shipping costs.

​

​

Condition of Returned Items

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may only be eligible for a partial refund.

​

​

Non-Returnable Items

 

Certain items are non-returnable for health and safety reasons. These include:

  • Perishable goods such as food and drinks.

  • Custom or personalized items.

  • Clearance or final sale items.

     

Return Process

​

  1. Request a Return: To initiate a return, please contact our customer care team at otkunlimited@gmail.com or call us at 903-871-5044. Provide your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.

  3. Ship the Item: Pack the item securely in its original packaging and include all original documents. Ship the item to the address provided with your RMA number clearly marked on the outside of the package.

  4. Inspection and Refund: Once we receive your return, we will inspect the item. If the return is approved, we will process your refund to the original method of payment within 7-10 business days. You will be notified via email once your return has been processed.

     

Exchanges

 

If you need to exchange an item for a different size or color, please contact our customer care team. We will guide you through the exchange process, ensuring you get the correct item promptly. Exchanges are subject to product availability.

​

​

Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us immediately at support@otkunlimited.com or call 903-871-5044. We will arrange for a replacement or refund, including return shipping costs, as quickly as possible.

​

​

Contact Us

 

For any questions or concerns about our return policy, please contact our customer care team:

Thank you for choosing OTK Unlimited. We appreciate your business and are committed to ensuring your complete satisfaction.

Damaged Items
bottom of page