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  STORE POLICY  

CUSTOMER CARE

Welcome to OTK Unlimited! Our commitment to you extends beyond providing high-quality outdoor gear and equipment. We believe in offering exceptional customer service and support, ensuring you have a smooth and enjoyable shopping experience. Below, you'll find detailed information about our customer care policy, designed to build trust and reassure you that you can buy with confidence.

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Our Commitment to You

 

At OTK Unlimited, we value your satisfaction above all else. We are dedicated to providing top-notch service and support, ensuring that your needs are met promptly and effectively. Whether you're looking for product information, need assistance with an order, or have a concern, our customer care team is here to help.

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Contacting Us

 

For any queries, concerns, or feedback, you can reach out to our customer care team through the following channels:

We strive to respond to all inquiries within 24 hours during business days.

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Product Information and Assistance

 

We understand that choosing the right products for your outdoor adventures is crucial. Our knowledgeable customer care team is here to provide detailed information about our products, including specifications, usage tips, and compatibility. If you have questions about a specific item or need guidance on selecting the best gear for your needs, don't hesitate to contact us.

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Order Assistance

 

We aim to make your shopping experience as seamless as possible. If you encounter any issues with your order, such as problems with payment, shipping, or tracking, our customer care team is ready to assist. Please have your order number ready when contacting us, so we can provide you with the most efficient service.

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Returns and Exchanges

 

Your satisfaction is important to us. If you're not completely satisfied with your purchase, we offer a hassle-free return and/or exchange policy. Please refer to our Return and Exchange Policy for detailed information on eligibility, process, and conditions. Our customer care team can also guide you through the process and answer any questions you may have.

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Feedback and Suggestions

 

We value your feedback and suggestions as they help us improve our products and services. Whether you have a compliment, concern, or suggestion, we want to hear from you. Please share your thoughts with us via email or our feedback form on the website. Your input is invaluable in helping us enhance your shopping experience.

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Building Trust and Confidence

 

At OTK Unlimited, we believe in transparency and honesty. We are committed to providing accurate product descriptions, clear pricing, and fair policies. Our customer care team is trained to handle your inquiries with professionalism and respect, ensuring that you feel valued and confident in your purchases.

Thank you for choosing OTK Unlimited. We look forward to serving you and supporting your outdoor adventures.

PRIVACY & SAFETY

OTK Unlimited Privacy Policy

Protecting your private information is our priority. This Privacy Statement applies to OTK Unlimited and OTK LLC and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to OTK LLC include https://otkunlimited.com/ and OTK Unlimited. OTK Unlimited website is an e-commerce site. By using the OTK Unlimited website, you consent to the data practices described in this statement.

​Collection of Your Personal Information

To better provide you with products and services offered, OTK Unlimited may collect personally identifiable information, such as your:If you purchase OTK Unlimited's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.OTK Unlimited may also collect anonymous demographic information, that is not unique to you, such as your:We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstake or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To which, we will use your information for, but not limited to, communicating with you concerning services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of Your Personal Information

OTK Unlimited collects and uses your personal information to operate and deliver the services you have requested.OTK Unlimited may also use your personally identifiable information to inform you of other products or services available from OTK Unlimited and its affiliates

Sharing Information with Third Parties

OTK Unlimited does not sell, rent, or lease its customer lists to third parties.OTK Unlimited may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to OTK Unlimited, and they are required to maintain the confidentiality of your information.OTK Unlimited may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process served on OTK Unlimited or the site; (b) protect and defend the rights or property of OTK Unlimited; and/or (c) act under exigent circumstances to protect the personal safety of users of OTK Unlimited or the public.​

Tracking User Behavior

OTK Unlimited may keep track of the websites and pages our users visit within OTK Unlimited to determine what OTK Unlimited services are the most popular. This data is used to deliver customized content and advertising within OTK Unlimited to customers whose behavior indicates they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by OTK Unlimited. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the OTK Unlimited website.​​

Use of Cookies

The OTK Unlimited website may use "cookies" to help you personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.​One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize OTK Unlimited pages, or register with the OTK Unlimited site or services, a cookie helps OTK Unlimited recall your specific information on subsequent visits. This simplifies recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same OTK Unlimited website, the information you previously provided can be retrieved, so you can easily use the OTK Unlimited features that you customized.​You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not fully experience the interactive features of the OTK Unlimited services or websites you visit.​

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of Your Personal Information

OTK Unlimited secures your personal information from unauthorized access, use, or disclosure. OTK Unlimited uses the following methods for this purpose:When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Sockets Layer (SSL) protocol.We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law;

  • Comply with the California Electronic Communications Privacy Act;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner compatible with the context in which you provided the information.

Children Under Thirteen

OTK Unlimited does not knowingly collect personally identifiable information from children under thirteen. If you are under thirteen, you must ask your parent or guardian for permission to use this website.​

Disconnecting Your OTK Unlimited Account from Third-Party Websites

You will be able to connect your OTK Unlimited account to third-party accounts. BY CONNECTING YOUR OTK UNLIMITED ACCOUNT TO YOUR THIRD-PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD-PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third-party account at any time.Go to the Apple App Store (on iPhone) or Google Play (on Android).Type "Spaces by Wix" in the search field.Tap Get or Install to download the app.Open the app.Tap I already have a Wix Account.Sign in to your account.Tap the More Actions icon.Tap Manage My Sites.Tap the More Actions icon next to the relevant site.Tap Leave.

Email Communications

From time to time, OTK Unlimited may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.If you would like to stop receiving marketing or promotional communications via email from OTK Unlimited, you may opt out of such communications by clicking on the UNSUBSCRIBE button.​

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to This Statement

OTK Unlimited reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, placing a prominent notice on our website, and/or updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

OTK Unlimited welcomes your questions or comments regarding this Statement of Privacy. If you believe that OTK Unlimited has not adhered to this Statement, please contact OTK Unlimited at:​

 

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OTK LLC

Longview, Texas 75606​

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Email Address:​

otkunlimited@gmail.com

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​Telephone number:

903-871-5044​

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Effective as of April 04, 2023

OTK Unlimited Terms & Conditions

Indemnification

You agree to indemnify, defend, and hold harmless OTK LLC, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement, your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. OTK LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with OTK LLC in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims regarding these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including tort claims resulting from these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

​Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE, AND/OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and OTK LLC agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.​

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. OTK LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SITE AT ANY TIME.OTK LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. OTK LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OTK LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF OTK LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Returns and Exchanges - 30 Days

The buyer is responsible for return shipping costs and any loss in value if an item isn't returned in its original condition.

Termination/Access Restriction

OTK LLC reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Texas and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.You agree that no joint venture, partnership, employment, or agency relationship exists between you and OTK LLC as a result of this agreement or use of the Site. OTK LLC's performance of this agreement is subject to existing laws and legal processes, and nothing contained in this agreement is in derogation of OTK LLC's right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by OTK LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and OTK LLC with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and OTK LLC with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents be written in English.

Changes to Terms

OTK LLC reserves the right, in its sole discretion, to change the Terms under which https://otkunlimited.com/ is offered. The most current version of the Terms will supersede all previous versions. OTK LLC encourages you to periodically review the Terms to stay informed of our updates.

​​​Contact Us

OTK LLC welcomes your questions or comments regarding the Terms:​​

 

 

OTK LLC

Longview, Texas 75606​

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Email Address:​

otkunlimited@gmail.com​T

 

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elephone number:

903-871-5044​

 

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Effective as of April 04, 2023

Payment Methods

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

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